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We believe buying and building a home is more than just a transaction—its a journey.
That is why our commitment to highly responsive customer service starts from the moment you walk through the doors and continues long after you have moved in. At Montorio, we know that it is what you cannot see behind the walls that makes a huge difference in the quality and construction of your home. We partner with only highly experienced sub-trades and reputable suppliers in the industry to bring you the highest quality and most durable homes.
Our customer service team is dedicated to ensuring that your new home experience is hassle-free. In addition, we are committed to providing you with prompt and reliable customer service even after you have moved into your new home.
Should assistance be needed from a routine warranty issue or have a customer service question that might be more urgent, please refer to this collection of reference material. Can’t quite find what you’re looking for? Contact us directly. We’re happy to help.
In Case of
emergency
What Constitutes An Emergency
- Plumbing leak or water stoppage
- Gas leak
- Roof leak
- Loss of power
- Loss of air conditioning or heating
Outside of standard business hours, please contact directly the appropriate trade partner listed in your move-in binder.
Alternatively, you may email customerservice@montorio.ca, which is monitored after business hours.
If the emergency occurs during standard business hours (8:00 am – 5:00 pm), contact our Customer Service Lead, Karen at (780) 476-7070.
Alberta New Home Warranty Plan Provides Peace Of Mind
Your new home is protected by The Alberta New Home Warranty Program “ANHWP”. The ANHWP partners with only the best new home builders across Canada. They carefully review and monitor all builder members for quality, responsiveness, consistency and customer satisfaction. To view more information provided by The Alberta New Home Warranty Program click on the following button.
- ONE YEAR – Workmanship & Materials
- TWO YEARS – Distribution & Delivery Systems
- FIVE YEARS – Building Envelope
- TEN YEARS – Major Structural Components