CUSTOMER CARE

Montorio Homes provides a series of walk throughs during and post-construction to ensure customer satisfaction and has dedicated customer service staff to address your concerns.

Build Process And the Alberta New Home Warranty Program

The first phase of your build starts with your contract.  The next step would be to get your blueprints finalized, architecturally approved, and to obtain the appropriate permits.  Finally we work with you to make your final product selections for your home, then construction begins!

Once we have your home framed and the roof is on, we will have you walk through and confirm placements for your electrical rough-ins. This stage of construction is also when we do plumbing rough-ins and then we start insulating your home prior to drywall installation and taping. You will then usually get an estimated possession date.

Important final stages of your building experience include a thorough walk-through approximately 10 days prior to possession date.  This is where you, the customer, meets with our Construction Supervisor, and inspects every detail of the home,  to outline any issues or deficiencies that need to be attended to prior to possession date.  Montorio is a member of the Alberta Home Builders Association and the New Alberta New Home Warranty Program.

Please follow the following link to the Alberta New Home Warranty site where you will be educated on  the standards that all Builder Members must meet in order to please every home owner.  Review the Alberta New Home Warranty Program Here..

If you’re concerned about selling your current home to start the process with us, ask one of our Sales Team about our Guaranteed Sale Program today!

Take a look at our homes before choosing the best custom home type for your taste and preferences.

Alberta New Home Warranty Program

Montorio is a long-standing member of the Alberta New Home Warranty program.  The government has recently revised warranty coverage for homes being built after February 1, 2014. The highlights of the New Home Buyer Protection Act can be reviewed here: homewarranty.alberta.ca

Testimonials

“Our new home has been built with the utmost care, on time, by quality craftsmen. Each detail has been carefully selected to reflect unique style and comfort. All of the service suppliers referred to us by Montorio Homes have also been respectful of both our tastes and budget. We have just completed our final home inspection and were pleased to see that even the smallest scratch was marked to be fixed. In fact, a drawer that I had noticed was slightly damaged during the building has already been replaced. We would highly recommend Montorio as a quality home builder.”

– Deb (April 2016) from http://www.houzz.com