CUSTOMER CARE

The Customer Service Experience.

Owning a new home brings so many emotions to the forefront. Especially if it's a first home for the home buyer. We are here to walk you through the build process, pre-possession walkthrough and the optional 1 month post move-in home inspection, and the 1 year post move-in maintenance check. New homeowners are insured thru the Alberta New Home Warranty Program.(find out more about the program below)

ALBERTA BUILDERS OF CHOICE - The Alberta New Home Warranty Program members are the elite of Alberta's home building industry.  ANHW carefully reviews and monitors their building partners for quality, responsiveness, consistency and customer satisfaction.
PROGRAM MANDATE - The program was founded in 1974 to provide a comprehensive package of warranty protections to new homeowners. It is the first and longest standing new home warranty provider in Canada. The Program's mandate is to provide a suite of warranty products that offer comprehensive protection and provides builders and homeowners with the resources they need to resolve issues, honor specific industry standards and become better educated about the new home construction process.

PROGRAM COVERAGE

1 YEAR - Labor and Materials - coverage for defects materials and labor (flooring, trim, baseboards).
2 YEARS - Delivery and Distribution Systems - coverage for defects of materials and labor related to delivery and distribution systems (plumbing, electrical and heating)
5 YEARS - Building Envelope - coverage for defects in the system of components that separate the conditioned space from unconditioned space (e.g. roof and exterior walls)
10 YEARS - Structural - coverage for load-bearing components of your home (framing and foundation). ADDITIONAL COVERAGE - for additional coverage details, please visit ANHWP.com.

The Alberta New Home Warranty Program

Please follow the following link to the Alberta New Home Warranty site where you will be educated on  the standards that all Builder Members must meet in order to please every home owner.  Review the Alberta New Home Warranty Program Here..

If you’re concerned about selling your current home to start the process with us, ask one of our Sales Team about our Guaranteed Sale Program today!

Take a look at our homes before choosing the best custom home type for your taste and preferences.

Alberta New Home Warranty Program

Montorio is a long-standing member of the Alberta New Home Warranty program.  The government has recently revised warranty coverage for homes being built after February 1, 2014. The highlights of the New Home Buyer Protection Act can be reviewed here: homewarranty.alberta.ca

Testimonials

“Our new home has been built with the utmost care, on time, by quality craftsmen. Each detail has been carefully selected to reflect unique style and comfort. All of the service suppliers referred to us by Montorio Homes have also been respectful of both our tastes and budget. We have just completed our final home inspection and were pleased to see that even the smallest scratch was marked to be fixed. In fact, a drawer that I had noticed was slightly damaged during the building has already been replaced. We would highly recommend Montorio as a quality home builder.”

– Deb (April 2016) from http://www.houzz.com[/vc_column_text][/vc_column][/vc_row]

CUSTOMER SERVICE REQUESTS

Montorio Homes strives to achieve a high level of customer service.  If you are experiencing an emergency in your home, please refer to the New Home Owner Manual and contact the appropriate phone number indicated for the sub-trade/issue that requires attention.  

Alternatively, for non-emergency type items, you may request a service item by completing the form below.  You will then be contacted by a customer service representative.

POST POSSEESSION WARRANTY VISITS

THREE MONTH WARRANTY VISIT

If requested by the customer, this session is scheduled in advance of your three month  possession date anniversary.   Our customer service representative will contact you directly to schedule this appointment.  Once this is scheduled, please submit any items you would like reviewed at this session via the three month warranty request form provided in your New Home Orientation Manual to:  customerservice@montorio.ca.  Items on this form will be assessed during this visit.  Once assessed, appropriate repair appointments will be scheduled in due course.

YEAR END WARRANTY VISIT

This session occurs just prior to you your one year anniversary move in date.    Our customer service representative will contact you directly to schedule this appointment.  Once this is scheduled, please submit any items you would like reviewed at this session via the year end warranty request form provided in your New Home Orientation Manual to:  customerservice@montorio.ca.  Items on this form will be assessed during this visit.  Once assessed, appropriate repair appointments will be scheduled in due course.

 

Useful Links